WhatsApp flows
Your customers already message you. We turn those chats into proper orders and bookings you can actually manage.
What this service includes.
Your customers are already on WhatsApp. They text their mum, their landlord, their mechanic. If you're not in the same thread, you're a phone call they'll get around to later — or not at all.
We add proper WhatsApp integration to your website — click-to-chat buttons, pre-filled order and enquiry messages, floating chat icons, and, if you need it, a full WhatsApp Business API set-up with a shared team inbox.
Every conversation is logged with the customer's phone number. Nothing missed on a Friday night. Staff can hand over shifts without losing context.
It works for takeaways taking orders, salons managing bookings, trades quoting jobs, and B2B services fielding enquiries. Same tool, different message templates.
What you get out of it.
- Your customers reply — because they're already in WhatsApp all day
- No message ever goes missing on a busy night — every enquiry has a phone number attached
- Multiple staff can reply from one inbox with proper handover
- Pre-filled order messages save the customer typing (and picking the wrong thing)
- Auto-replies cover you outside opening hours
- One shared record — every quote, order, and booking is a real message you can search
Features included.
- Click-to-chat WhatsApp button on every page
- Pre-filled order / enquiry / booking messages
- Floating WhatsApp icon (mobile + desktop)
- WhatsApp Business API setup with verified number
- Shared team inbox with assignments
- Quick-reply templates
- Order forms that send to WhatsApp on submit
- Auto-reply for after-hours messages
How we work.
- 1
We look at how you handle messages now
You tell us where enquiries come from today — the phone, DMs, existing WhatsApp. We come back with a plan and a fixed price within two working days.
- 2
We write your message templates
Order, booking, quote, out-of-hours — we draft the templates in your voice, you approve, we roll them out.
- 3
We integrate across your site
Click-to-chat on every page, floating icon, order forms wired in, WhatsApp Business API set up if needed.
- 4
We train your team
Thirty-minute training for whoever handles messages, plus a one-page cheat sheet.
Case studies you might like.
Cravin Crispy — a Forfar takeaway that stopped paying Just Eat commission
Cravin Crispy were paying 20–30% commission on every order through Just Eat and Food Hub. On a busy weekend that was hundreds of pounds a week — money leaving the till and never coming back. They were also invisible on Google — search "chicken takeaway Forfar" and Cravin Crispy was on page two. Customers who wanted them by name were being handed to competitors by the search results. The admin flow was noisy. Orders came through three different apps, printed on three different tickets, and staff were juggling tablets on a Friday night.
Signature Cakes — a Dundee cakes-in-a-can maker with a booking site that runs itself
Signature Cakes make cakes in cans out of Dundee — a niche product with a growing following, but no website at all. Orders were coming through Instagram DMs, WhatsApp, and word of mouth. Delivery slots were tracked in a notebook. Customers had no way to know if the cake they wanted was available on the date they wanted it. Suppliers had no clean way to send orders through. And there was no proof of the reviews people were leaving — anyone could post anything, from anywhere.
Frequently asked questions.
Ready when you are.
Tell us what you're trying to build. We'll come back with a fixed price and a timeline within two working days.